Do you have the ability to build rapport with customers and are passionate about delivering an exceptional service?
Are you keen to excel within a thriving sales team?
Are you a self-motivated team player and are looking to join a well-established business?
The Company: ER Recruitment are excited to be working exclusively with our client, Unique Window Systems, who are an imaginative, forward-thinking business based in Leicester with services covering nationwide. They are now seeking an Account Manager due to the growth of their company. The successful candidate will be adaptable, outgoing and confident, and will also be an outstanding multi-tasker with great time management.
Role & Responsibilities of the Account Manager:
Ensuring existing customers are satisfied through after-sales care.
Develop, and nurture lasting relationships with customer through establishing and maintaining positive relationships by understanding their goals, needs, and challenges.
Act as the primary point of contact for customer concerns.
Work with various internal teams to ensure customer satisfaction.
Resolving customer complaints quickly and efficiently.
Implement and manage client account plans, including setting objectives, identifying growth opportunities, and developing strategies to maximise their success.
Monitor customer performance and provide regular reports on key metrics.
About You as the Account Manager:
Proven experience in a client-facing role, such as account management or customer relations.
Proven ability to build and maintain strong relationships with clients
A deep understanding of customer needs and a strong commitment to delivering exceptional customer service and hitting SLAs.
Outgoing and confident personality
Strong verbal and written communication skills
Strong organisational and time management skills to prioritise workload, meet deadlines, and manage multiple client accounts simultaneously.
Excellent problem-solving and decision-making abilities.
Ability to work independently and collaborate effectively with cross-functional teams.
This role could suit an Account Executive, Client Relationship Executive, Client Relationship Manager, Customer Care Manager, Customer Success Manager, Relationship Executive or Relationship Manager.
Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise.
While we aim to get back to all applicants however if you do not receive a response within seven working days then unfortunately your application has been unsuccessful on this occasion.
We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details.
